Here you will find some of our most frequently asked questions related to van insurance, fleet insurance & public liability insurance.

Click on the headings below to find out more information.

General FAQs

What to do in the event of a claims, accident, breakdown or broken windscreen?

Claims or Accident

If you need to make a Claim on your policy or if you’ve had an Accident, please contact the relevant insurance company via the emergency numbers below:

Insurance CompanyClaims or Accident Number
Allianz1800 779 999
ARB01 406 1600
AXA1890 247 365
Aviva1890 666 888
Liberty1850 858 530
Kennco01 499 4600
Patrona053 918 0313
Wrightway053 916 7100
Zurich1890 208 408

Breakdown Assistance

If you have Breakdown Assistance on your van insurance policy and need to avail of this service, please contact the relevant insurance company via the emergency numbers below:

Insurance CompanyBreakdown Assistance Number
ARB1890 253 033
Aviva1800 448 888
AXA1890 247 365
Kennco1890 670 670
Patrona1800 806 800
Zurich1890 208 408

Windscreen Replacement

If you have Windscreen Replacement on your van insurance policy and need to avail of this service, please contact the relevant insurance company via the emergency numbers below:

Insurance CompanyWindscreen Replacement Number
Allianz1850 887 185
ARB1850 887 185
Aviva1850 887 185
AXA1800 512 345
Kennco1890 201 212
Liberty1850 887 185
Patrona1890 201 212
Wrightway1890 201 212
Zurich1890 201 212

*Please refer to your policy schedule to check if you are covered for breakdown and windscreen assistance.

What happens after you purchase an insurance policy with IMV?

At Insuremyvan.ie we like to make things quick and easy for our clients. Our van insurance specialists will bring you through the process with the minimum fuss, all we require are some documentation that can easily be obtained.

Once you have paid for your van insurance policy we will issue you a cover letter. This will be posted to your home address. The cover letter will confirm that we have placed insurance cover on your van and it will also set out what we require you to do. Typically, this will require you to sign a proposal form. When signing the proposal please check that all the information is correct. If you believe that any of the details are incorrect please contact our customer support team 01 660 6900.

We will most likely also ask for a copy of all driver’s licences (make sure to copy the front and back of the licence). If you have held previous insurance in your own name, we will require a letter of no claims bonus from your last insurer. If you have been a named driver on someone else’s policy, we will require a letter of driving experience. There may be other documents we require such as the vehicle licensing certificate or medical certificate. All these documents will be outlined on the cover note.

My Policy Documents

Proposal Form or Statement of Fact

The Proposal Form or Statement of Fact contains the information on which we have provided the quotation and incepted cover. This will be issued to you from Insuremyvan.ie by post or email. It is very important that you carefully read the documentation to ensure that the information is correct. Please notify us if any amendments need to be made.

If no amendments are to be made, the form should be signed, dated and returned to Insuremyvan.ie regardless of whether it was the proposal form or statement of fact that you received.

Certificate of No Claims Discount

For every year you are driving without an accident or a claim, you are entitled to a year’s no claims discount. These discounts are then used to reduce your insurance premium. This is usually obtained at the renewal stage of your insurance policy and is issued with your renewal invitation pack.

There are three types of discounts that we can use to help reduce your premium:

  • Earned No Claims Bonus: This is a bonus earned in your own name and the registration should be the same on the No Claims Bonus as the vehicle you wish to insure.
  • Mirrored No Claims Bonus: This is a bonus that is currently being used and earned on a different vehicle. Some insurers will allow us to mirror your no claims bonus and provide an introductory discount on the vehicle you wish to insure.
  • Named Driver Experience: This is a discount earned for being named on someone else’s policy. Please see below for a full description of named driver experience.

Please see below for an example of a No Claims Discount Certificate.

No Claims Discount Certificate Example

Named Driver Experience

Named Driver Experience is a discount given when you have been named on somebody else’s policy. For named driver experience to be acceptable, it needs to be consecutive and up-to-date. You may need to contact all of your previous insurers to request your letters of named driver experience.

Gap in Cover Declaration

Should your No Claims Discount Certificate not up to the inception date of your new policy, you will need to notify us. In some cases we can agree to accept a signed Gap in Cover Declaration to confirm that you have had no accidents or claims since the expiry of your previous policy.

We will need a reason as to why you have this gap. It may be a simple explanation, but the insurance companies require it. You can print or download a Gap in Cover Declaration Form by clicking here.

Sold Vehicle Declaration

If you are using a No Claims Bonus Certificate from a vehicle that you have recently sold, we ask that you confirm that you have sold the vehicle. We will post or email a declaration to you to confirm the sale of your previous vehicle, or you can print/download it HERE.

Direct Debit Mandates

Some insurers allow you to pay for your policy by monthly direct debit or through our third party finance provider, Close Premium Finance. If you would like to pay for your policy monthly, we may ask you to complete a direct debit mandate. Please note that we can only accept the mandate by post or a very clear scan.

Below is a table of the dates that each insurer collects their monthly payment:

InsurerDate
AXA1st working day of every month
LibertySame date as your renewal each month
ZurichSame date as your renewal each month
AvivaSame date as your renewal each month
AllianzThe first Friday after your renewal date
Close Premium FinanceSame date as your renewal each month

Private Car Insurance Certificate

In some instances, we may be able to give you a further discount for being a named driver on someone else’s private motor or having your own private motor policy. We will require that you provide us with a photocopy of their private motor insurance policy, which should be in date and have your name noted on it.

*Please note that all documentation should be returned to Insuremyvan.ie. You will never have to return anything to an insurer directly.

You can return any documentation by email, by post or in person to our office.

By Email: Please email your documents to info@insuremyvan.ie.

By Post: Please post your documents to Insuremyvan.ie, Insurance House, 62A Terenure Road North, Dublin 6w, D6W CF54.

In Person: Please visit our office at the above address.

My No Claims Bonus Certificate

What is a No Claims Bonus Certificate and why do we need it?

For every year you are driving without an accident or a claim, you are entitled to a year’s no claims discount. These discounts are then used to reduce your insurance premium. This is usually obtained at the renewal stage of your insurance policy and is issued with your renewal invitation pack.

As we give a discount and reduce your insurance premium for having claims free driving, we need to see proof so that we can keep that discount in place.

What you should do if you require a copy?

Below are some of the questions we hear most when it comes to requesting your certificate of no claims bonus.

  • My policy is due for renewal with Insuremyvan.ie and I need my proof of no claims bonus
    When your policy with Insuremyvan.ie falls due for renewal, we will automatically post you out a renewal invitation pack. You should receive your renewal invitation approximately 21 days before your renewal date. In this you will find your certificate of no claims bonus. Please check this pack carefully as should you require a duplicate certificate of no claims bonus, we will have to request it for you and it can take up to 7 working days before you receive it. Please click HERE to request a duplicate certificate.
  • I was previously insured with Insuremyvan.ie and I need my No Claims Bonus Certificate
    As your certificate of no claims would have already been issued to you with your renewal invitation pack, we will have to request a duplicate certificate. Please note that it can take up to 7 working days before you receive your certificate of no claims bonus. To request a duplicate please click HERE.
When should I receive my insurance certificate & disc?

Once we have received the proposal form, requested documents and payment, an annual insurance certificate and disc will be issued to you.

How can I make a change or cancel an existing policy?

To make a change to your existing van insurance policy please call us on 01 660 6900, select option 1 (Insuremyvan.ie) and then option 4 (All Other Queries) or email info@insuremyvan.ie. The most common changes are listed below:

  • Change of Vehicle: If you have a new van or if you have been provided with a temporary vehicle due to repairs, just contact our office where our team will ask for some information on the vehicle and the changeover can be done immediately.
  • Adding Drivers: If you wish to add a driver to your policy, you will need to provide us with the following information: name, date of birth and driving/claims history. If you wish to remove a driver, just notify one of the team and we can process it over the phone.
  • Proposal Form: If there is some information on your proposal form which is incorrect or you wish to query, you can amend the form itself, sign it and email to info@insuremyvan.ie or call us for further clarification.

*PLEASE NOTE: No cover will be in place for any alterations until confirmed by us.

The cancellation process is hassle free. Just return your insurance certificate and disc to our office with a letter confirming you wish to cancel your policy.
If you wish to suspend your policy, just complete the same process and give us a call to reinstate your policy. Suspending your policy is a great alternative to cancelling a policy as it means you don’t need to start all over again!

How do I make a claim?

We know claims can be stressful at the best of times, so we aim to make the claims process as quick and easy as possible. You will find the contact numbers for the relevant insurance company’s claims team HERE. If you have been involved in an incident and are unsure what to do, just call us on 01 660 6900 and we’ll be happy to help.

What happens if I miss a Direct Debit?

It is imperative you contact Insuremyvan.ie or your insurance company if you have missed a payment as this could result with your van insurance policy being cancelled.

If you have missed a direct debit and wish to make payment, please call us on (01) 660 6900, select option 1 (Insuremyvan.ie) and then option 3 (Direct Debit).

Alternatively you can contact the following insurers to pay them directly:

AXA – 01 858 3470
Allianz – 01 6133 909
Liberty – 1890 907 681
Zurich – 0539 157 346
Close Premium Finance – 1890 928 281

Van Insurance FAQs

Can I transfer my No Claims Bonus if I want to change from a car to a van?

Yes. We can arrange to match the No Claims Bonus you have earned on your private car and transfer this discount to the van.

Does owning a private car affect my van insurance quote?

At Insuremyvan.ie we have exclusive discounts for van drivers who either have a private car or are named on their partner’s/spouse’s private car policy. Just ask one of our Van Insurance specialists for more details.

What are the ‘Open Drive’ and ‘Bonus Protection’ options?
  • Open Drive: Open Drive gives you the freedom to let someone else drive your van on a day to day basis. The general conditions would be a fully licensed driver with a clean history. Please refer to your policy booklet for full details of age and license restrictions. Open Drive will never cover you to drive another vehicle through your own policy.
  • Bonus Protection: There are two types of bonus protection: Step-back Protection and Full Bonus Protection. Step-back Protection will, in most cases, protect two years of your No Claims Bonus depending on your bonus level. Full Bonus Protection will protect your bonus entirely. Please refer to your policy booklet for more information on your level of bonus protection.

Fleet Insurance FAQs

What fleet insurance cover options are available?

Third Party Only, Third Party Fire and Theft, Comprehensive.

What types of vehicles can be insured in a fleet policy?

A fleet can consist of any number of vehicles from two upwards. It can also consist of a variety of vehicles – e.g. HGVs, rigid trucks, light commercial vans and company cars.

At Insuremyvan.ie, we can arrange cover for all vehicle types including vans, HGVs, rigid trucks, light commercial vans, coaches, buses and company cars or any combination of these.

Can I add drivers to my fleet insurance policy? What about open drivers?

Open Drive gives you the freedom to let someone else drive your van on a day to day basis. The general conditions would be a fully licensed driver with a clean history. Please refer to your policy booklet for full details of age and license restrictions. Open Drive will never cover you to drive another vehicle through your own policy.

How do I make a claim?

Our In-House Senior Claims Manager, Gerard Carter, is available to handle any claims you may have. Gerard has many years of experience as a Claims Manager with some of Ireland’s top insurance companies. He will work closely with you, handling claims from start to finish, ensuring the appropriate settlement in a timely manner. Gerard has built up extensive knowledge and experience in the insurance industry and is fully compliant with all industry regulations.

Public Liability Insurance FAQs

What are public liability & employer liability insurance?

Public Liability Insurance protects you against third party injury and property damage. You are obliged to have Employers Liability Insurance once you have even one employee working under your business name.

Who can benefit from this type of insurance?

Public & Employers Liability Insurance is a must-have for all tradesmen, the self-employed and business owners across the country. Public Liability cover is essential for tradesmen who come into contact with members of the public, customers or customer’s property, while Employers Liability cover is necessary if you have even one other employee working with you under your business.

How much does it cost?

Traditionally Public & Employers Liability Insurance for tradesmen has been costly – not anymore. Here at Insuremyvan.ie, we offer liability cover starting from as little as €1 a day depending on your trade.

How much is covered by liability insurance?

Our Public Liability Insurance policies provide €2.6 million of cover as standard. Cover of up to €6.5 million, as required by many larger companies, local authorities, etc., is also available on standard policies. We can also provide even higher cover upon request.

What's the benefit of getting liability insurance? Is it necessary?

In an increasingly compliant working environment, Public Liability Insurance is a must for safeguarding your business’ future. Without Liability Insurance, you run the risk of losing your business and property if a claim is made against you.

Can I save by bundling with van insurance?

Yes you can! At Insuremyvan.ie, we will give you a discount off your Liability Insurance if you have your van insurance with us. We will also give you a further discount if you have insurance with one of our affiliated companies: Insuremyhouse.ie, Insuremycars.ie, Coverinaclick.ie, Insuremyshop.ie or CFM Group.

What if my business grows?

If your business grows, we’ve got you covered. We can increase your liability threshold, adjust your insurance mid-policy and increase the number of employees covered as and when you take them on.