Customer Care

Please click on the headings below to find related information.

What to do in the event of an Accident or Claims

If you need to make a claim on your policy please contact the relevant insurance company via the emergency numbers below.

Insurance CompanyClaim Number
Allianz1800 779 999
ARB01 406 1600
AXA1890 247 365
Aviva1890 666 888
Liberty1850 858 530
Kennco01 499 4600
Patrona053 918 0313
Wrightway053 916 7100
Zurich1890 208 408
What to do in the event of a Broken Windscreen

If you have Windscreen Replacement on your van insurance policy and need to avail of this service, please contact the relevant insurance company via the emergency numbers below.

Insurance CompanyWindscreen Replacement Number
Allianz1850 887 185
ARB1850 887 185
Aviva1850 887 185
AXA1800 512 345
Kennco1890 201 212
Liberty1850 887 185
Patrona1890 201 212
Wrightway1890 201 212
Zurich1890 201 212

*Please refer to your policy schedule to check if you are covered for windscreen assistance.

What to do in the event of a Vehicle Breakdown

If you have Breakdown Assistance on your van insurance policy and need to avail of this service, please contact the relevant insurance company via the emergency numbers below.

Insurance CompanyBreakdown Assistance Number
ARB1890 253 033
Aviva1800 448 888
AXA1890 247 365
Kennco1890 670 670
Patrona1800 806 800
Zurich1890 208 408

*Please refer to your policy schedule to check if you are covered for windscreen and breakdown assistance.

My Policy Documents

Proposal Form or Statement of Fact

The Proposal Form or Statement of Fact contains the information on which we have provided the quotation and incepted cover. This will be issued to you from Insuremyvan.ie by post or email. It is very important that you carefully read the documentation to ensure that the information is correct. Please notify us if any amendments need to be made.

If no amendments are to be made, the form should be signed and dated and returned to insuremyvan.ie regardless of whether it was the proposal form or statement of fact that you received.

Certificate of No Claims Discount

For every year you are driving without an accident or a claim, you are entitled to a year’s no claims discount. These discounts are then used to reduce your insurance premium. This is usually obtained at the renewal stage of your insurance policy and is issued with your renewal invitation pack.

There are three types of discounts that we can use to help reduce your premium:

  • Earned No Claims Bonus: This is a bonus earned in your own name and the registration should be the same on the No Claims Bonus as the vehicle you wish to insure.
  • Mirrored No Claims Bonus: This is a bonus that is currently being used and earned on a different vehicle. Some insurers will allow us to mirror your no claims bonus and provide an introductory discount on the vehicle you wish to insure.
  • Named Driver Experience: This is a discount earned for being named on someone else’s policy. Please see below for a full description of named driver experience.

Please see below for an example of a No Claims Discount Certificate.

No Claims Discount Certificate Example

Named Driver Experience

Named Driver Experience is a discount given when you have been named on somebody else’s policy. For named driver experience to be acceptable it needs to be consecutive and up to date. You may need to contact all of your previous insurers to request your letters of named driver experience.

Gap in Cover Declaration

Should your No Claims Discount Certificate not up to the inception date of your new policy, you will need to notify us. In some cases we can agree to accept a signed Gap in Cover Declaration to confirm that you have had no accidents or claims since the expiry of your previous policy.

We will need a reason as to why you have this gap. It may be a simple explanation, but the insurance companies require it. You can print or download a Gap in Cover Declaration Form by clicking here.

Sold Vehicle Declaration

If you are using a No Claims Bonus Certificate from a vehicle that you have recently sold, we ask that you confirm that you have sold the vehicle. We will post or email a declaration to you to confirm the sale of your previous vehicle, or you can print/download it HERE.

Direct Debit Mandates

Some insurers allow you to pay for your policy by monthly direct debit or through our third party finance provider, Close Premium Finance. If you would like to pay for your policy monthly, we may ask you to complete a direct debit mandate. Please note that we can only accept the mandate by post or a very clear scan.

Below is a table of the dates that each insurer collects their monthly payment:

InsurerDate
AXA1st working day of every month
LibertySame date as your renewal each month
ZurichSame date as your renewal each month
AvivaSame date as your renewal each month
AllianzThe first Friday after your renewal date
Close Premium FinanceSame date as your renewal each month

Private Car Insurance Certificate

In some instances, we may be able to give you a further discount for being a named driver on someone else’s private motor or having your own private motor policy. We will require that you provide us with a photocopy of their private motor insurance policy, which should be in date and have your name noted on it.

*Please note that all documentation should be returned to Insuremyvan.ie. You will never have to return anything to an insurer directly.

My No Claims Bonus Certificate

What is a No Claims Bonus Certificate and why do we need it?

For every year you are driving without an accident or a claim, you are entitled to a year’s no claims discount. These discounts are then used to reduce your insurance premium. This is usually obtained at the renewal stage of your insurance policy and is issued with your renewal invitation pack.

As we give a discount and reduce your insurance premium for having claims free driving, we need to see proof so that we can keep that discount in place.

What you should do if you require a copy?

Below are some of the questions we hear most when it comes to requesting your certificate of no claims bonus.

My policy is due for renewal with Insuremyvan.ie and I need my proof of no claims bonus
When your policy with insuremyvan.ie falls due for renewal, we will automatically post you out a renewal invitation pack. You should receive your renewal invitation approximately 21 days before your renewal date. In this you will find your certificate of no claims bonus. Please check this pack carefully as should you require a duplicate certificate of no claims bonus, we will have to request it for you and it can take up to 7 working days before you receive it. Please click HERE to request a duplicate certificate.

I was previously insured with Insuremyvan.ie and I need my No Claims Bonus Certificate
As your certificate of no claims would have already been issued to you with your renewal invitation pack, we will have to request a duplicate certificate. Please note that it can take up to 7 working days before you receive your certificate of no claims bonus. To request a duplicate please click HERE.

I’ve Missed a Direct Debit

It is imperative you contact Insuremyvan.ie or your insurance company if you have missed a payment as this could result with your van insurance policy being cancelled.

If you have missed a direct debit and wish to make payment you can contact our office and we will process it for you.

Alternatively you can contact the following insurers to pay them directly:

AXA – 01 858 3470
Allianz – 01 6133 909
Liberty – 1890 907 681
Zurich – 0539 157 346
Close Premium Finance – 1890 928 281

Policy Alterations

How to make a change to your policy

Should you need to change your current policy cover or make changes to your personal details you will need to contact our customer service team. Please note that no changes will be made without speaking to a member of the team and our team confirming the cover. You can call us, or to request a call back, please click HERE.

Cancelling/Suspending your policy

Policy cancellation

If you would like to cancel your policy with Insuremyvan.ie, you will need to return your certificate of insurance and insurance disc, by post to our office, along with written confirmation that you wish to cancel. Please note that your policy will not be cancelled until all of this is received by us.

Policy Suspension

Suspension of cover is designed for a period when you will not be using your vehicle. There will still be fire and theft cover on your vehicle while it is suspended. When you choose to reinstate your policy you may be due a refund of premium, generally provided that the policy has been suspended for more than 30 days.

To suspend your policy, please return your certificate of insurance and insurance disc, by post to our office, along with written confirmation that you wish to suspend.

Please note that you will need to contact our offices and request cover be reinstated.

I have a Complaint

If you feel that there is something that doesn’t meet your satisfaction, we are happy to do whatever we can to resolve the situation. We have a dedicated team of experts who want to help you, or ask to speak to one of our supervisors.

If you are still not satisfied after speaking with someone on the team, please see the below procedure to lodge your complaint:

Procedure

  1. On receipt of a complaint a written acknowledgement of the complaint will be sent to you, our client, not later than five working days of the complaint being received by the firm.
  2. You will be provided with the name of the individual in the firm appointed to deal with your complaint.
  3. You will be provided with written updates on the progress of the investigation of your complaint every 20 working days.
  4. Your complaint will be actively investigated and a comprehensive response is sent to you not later than 40 business days of receipt of the original complaint.
  5. Where your complaint has not been resolved we will inform you of the anticipated time-frame within which we hope to resolve your complaint, where possible. We will also advise you our client of your right to refer the matter to the Financial Services Ombudsman.
  6. Where your complaint relates to one of the Insurance Company’s/Product Producers with whom business has been placed by us on your behalf, we will forward the complaint to the Insurance Company/Product Producer involved. However, we will ensure that the Insurance Company/Product Producer deals with the complaint until a satisfactory conclusion is reached.
  7. When the complaint has been fully investigated a summary letter will be issued to you within five working days of completion of the investigation.
  8. Where it has not proved possible to resolve your complaint and you remain dissatisfied with the outcome and the firm believes it cannot make any further progress on the matter, we will advise you of this.
  9. Should you wish to refer your complaint to the Financial Services Ombudsman, our Compliance Officer will issue you with a formal ‘final response’ letter within a maximum time frame of 25 days of receipt of official notification of the request.
  10. We will advise you that you are entitled to refer your complaint to the

Financial Services Ombudsman’s Bureau,
3rd Floor,
Lincoln House,
Lincoln Place,
Dublin 2.
Tel. 1890 – 88 20 90
enquiries@financialombudsman.ie

Please click HERE for our Terms of Business